Official Terms and Conditions

Promoter: Flinders Pet
Competition closing date: 30 November 2026 at 11:59 pm AEDT
Prize period: 1 December 2026 to 30 November 2027, inclusive
Prize: 50% off eligible dog daycare services for 12 months for one winning dog.

1. Competition Period

The competition opens on the date it is announced and closes at 11:59 pm AEDT on 30 November 2026. Entries submitted after the closing date and time will not be accepted.

2. Eligibility and Entry Requirements

• Entrants must provide accurate, complete and current information on the competition entry form.
• Only one entry per dog is permitted. Duplicate entries for the same dog will be removed.
• Incorrect, incomplete, false or misleading entry details may render an entry invalid.
• Flinders Pet reserves the right to verify entrant and dog eligibility and disqualify entries that do not comply with these Terms and Conditions.
• Entry is free.
• By entering, participants acknowledge and agree to the marketing contact terms expressly disclosed on the competition entry form.

3. Winner Selection

• One winner will be selected at random using a computerised random selection program from all valid entries received before the competition closing date.
• The draw will be conducted by Flinders Pet following the close of the competition.
• The result of the random draw will determine the winner, subject to verification of eligibility and compliance with these Terms and Conditions.
• Flinders Pet’s decision will be final, subject to applicable law.

4. Winner Notification

• The winner will be notified by telephone using the phone number provided on their entry form.
• Telephone notification directly from Flinders Pet is the official method of notifying the winner. Social media announcements, emails or messages do not independently constitute formal notification of the prize.
• Entrants are responsible for providing a valid telephone number and ensuring their contact details are accurate.
• If the selected winner cannot be contacted after reasonable attempts, is ineligible or has provided incorrect details, Flinders Pet reserves the right to declare the entry invalid and conduct a redraw.
• The winner may be required to verify their identity, dog ownership and the winning dog’s eligibility before the prize is activated.

5. Prize Details and Conditions

• The prize consists of a 50% discount on eligible dog daycare services provided by Flinders Pet from 1 December 2026 until 30 November 2027, inclusive.
• The discount applies to dog daycare services only. It does not apply to taxi or transport services, grooming, retail items or any other products or services offered by Flinders Pet.
• The discount applies to the standard advertised price of eligible daycare services, subject to Flinders Pet’s usual booking conditions and applicable pricing disclosures.
• The prize is non-transferable, cannot be exchanged for cash, cannot be sold or gifted, and has no cash alternative.
• The prize cannot be transferred to another dog, shared with another dog or used for any other dog in the same household.
• The prize is assigned exclusively to the individual winning dog identified in the winning entry.
• The prize cannot be extended beyond 30 November 2027, and unused discounts have no value after the expiry date.

6. Exclusion of Other Offers and Promotions

• The 50% daycare discount cannot be used in conjunction with any other offer, discount, promotion, special pricing or loyalty program offered by Flinders Pet.
• This includes all existing or future loyalty rewards, loyalty points, member benefits, promotional discounts and other incentives.
• The winning entrant cannot combine the prize with any other offer unless Flinders Pet expressly agrees otherwise in writing.

7. Health, Vaccination and Desexing Requirements

Throughout the entire prize period, the winning dog must:

• Remain fully vaccinated in accordance with Flinders Pet’s standard Terms of Service and vaccination requirements.
• Be desexed if older than 12 months, in accordance with Flinders Pet’s standard Terms of Service.
• Be free from illness, infectious conditions or injury that would make attendance at daycare unsafe or unsuitable, in accordance with Flinders Pet’s standard Terms of Service.
• Meet all other applicable health, welfare and admission requirements set out in Flinders Pet’s standard Terms of Service.

Flinders Pet may request current vaccination records or other reasonable documentation to verify ongoing compliance.

8. Behaviour and Daycare Suitability

• The winning dog must be appropriately socialised, well behaved and suitable for a group dog daycare environment.
• The winning dog remains subject to Flinders Pet’s standard assessment, admission, supervision, behaviour and safety policies.
• Signs of aggression, antisocial behaviour, unsafe conduct or behaviour that causes or is likely to cause injury, distress or property damage may result in the dog being deemed unsuitable for daycare.
• If the winning dog becomes unsuitable for daycare, Flinders Pet reserves the right to immediately and permanently terminate the prize.

9. Ongoing Compliance and Termination

• The winning dog and its owner must comply with all applicable requirements in Flinders Pet’s standard Terms of Service, daycare policies, safety requirements and reasonable operational rules throughout the prize period.
• Continued eligibility for the prize is conditional upon ongoing compliance with these requirements.
• Failure to meet any applicable requirement of Flinders Pet’s standard Terms of Service at any point during the 12-month prize period may result in immediate and permanent termination of the prize.
• Termination may occur where necessary to protect the health, safety or welfare of the winning dog, other dogs, customers or staff, or to protect property.
• If the prize is terminated due to non-compliance, health concerns, behavioural issues or any other failure to meet applicable eligibility requirements, no refund, compensation, cash alternative or replacement prize will be provided for the unused portion of the prize, to the extent permitted by law.

10. Circumstances Where the Prize Can No Longer Be Used

• The prize is specific to the winning dog and is conditional upon that dog remaining eligible and able to attend Flinders Pet daycare.
• If the winning dog moves away, becomes medically or behaviourally unsuitable, passes away, is permanently withdrawn from daycare or otherwise becomes unable to use the prize, the prize will be terminated.
• The prize cannot be transferred to another dog or person in these circumstances.
• No compensation, refund, cash alternative or replacement prize will be provided for the unused portion of the prize, to the extent permitted by law.

11. Booking and Service Conditions

• All daycare bookings remain subject to availability, normal booking procedures, operating hours, cancellation policies and Flinders Pet’s standard Terms of Service.
• The prize does not guarantee availability on any particular date or entitle the winner to priority bookings.
• All ordinary health, behaviour, supervision and safety requirements continue to apply during the prize period.
• The prize does not override Flinders Pet’s right to refuse, suspend or discontinue daycare attendance in accordance with its standard Terms of Service and applicable law.

12. Disqualification and Invalid Entries

Flinders Pet reserves the right to disqualify entrants who breach these Terms and Conditions, submit fraudulent or misleading information, manipulate the entry process or attempt to circumvent the one-entry-per-dog rule.

13. Competition Changes and Administration

Flinders Pet reserves the right to make reasonable changes to, suspend or cancel the competition where required by law or where circumstances beyond its reasonable control make this necessary. Where reasonably practicable, Flinders Pet will take reasonable steps to notify participants of material changes.

Nothing in these Terms and Conditions excludes rights or remedies that cannot lawfully be excluded under applicable law.

14. Liability

To the extent permitted by law, Flinders Pet is not responsible for entries that are lost, delayed, incomplete, incorrectly submitted or not received due to technical issues or circumstances outside its reasonable control.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, statutory right or liability that cannot lawfully be excluded or limited under Australian law.

15. Privacy and Marketing

Personal information collected through the competition will be used to administer the competition, contact the winner, verify eligibility and manage the prize.

As expressly disclosed on the entry form, entrants agree to receive marketing communications from Flinders Pet by the contact methods described in that disclosure. Marketing communications will be handled in accordance with applicable privacy, electronic messaging and other relevant laws. Recipients may opt out of marketing communications as required by law.

Personal information will otherwise be handled in accordance with Flinders Pet’s applicable privacy policy and legal obligations.

16. General Conditions

• Flinders Pet’s standard Terms of Service continue to apply to all daycare bookings and attendance during the prize period.
• These competition Terms and Conditions govern entry, winner selection and the prize. Flinders Pet’s standard Terms of Service govern the operation, safety, health and suitability requirements of daycare services, to the extent permitted by law.
• If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
• This competition is conducted in New South Wales, Australia, and is subject to applicable Australian laws.

Promoter: Flinders Pet Pty Ltd
Contact details: Flinders Pet Unit 1 20-24 Princes Hwy Yallah 2530. Email admin@flinderspet.com.au Phone: 0477 896 687
Competition closes: 30 November 2026 at 11:59 pm AEDT
Prize period: 1 December 2026 – 30 November 2027