Flinders Pet Pty Ltd - Terms of Service – Grooming

Effective Date: 7th October 2024

Please read these Terms of Service ("Agreement") carefully before using the services provided by Flinders Pet Services ("Flinders Pet Services," "we," or "us"). By accessing or using our dog daycare and dog boarding services ("Services"), you agree to be bound by the terms and conditions outlined in this Agreement. If you do not agree to these terms, you may not use our Services.

1. Services

Grooming: Flinders Pet Services offers a dog grooming services in a supervised and safe environment.

Additional selective services: On request we can provide additional services such as transport, walking and daycare.

 

2. Booking and Appointments

2.1          Booking confirmation

A booking is considered ‘confirmed’ at the time the booking request is accepted by Flinders Pet Pty Ltd.

Bookings can be requested in person at the store, via phone, via our Socials, via email to bookings@Flinderspet.com.au or via our website.

2.2            Booking reminders

You may receive a reminder SMS from Flinders Pet Pty Ltd in advance of your booking. Responding ‘No’ or ‘N’ to this SMS will cancel your appointment (please note our cancellation policy still applies’

Responding ‘Yes’ or ‘Y’ or not responding at all to the SMS will ensure your booking is retained.

2.3            Cancellations

Cancellation of bookings are accepted up until 4pm the day prior to your appointment.

Cancellations can only be made in person at our store, via phone or responding ‘N’ or ‘No’ to the reminder SMS.

No other forms of communication for cancelation will be accepted.

Failure to cancel your appointment prior to 4pm the day prior to your appointment will result in a cancellation fee.

Late cancellations will be noted in our client records. Repeated late cancelations may result in refusal of future service or pre-payment being requested.

2.4            Changes to bookings

Changes to your booking date and or time can be made up until 4pm the day prior to your appointment.

Changes to the service requested will be accepted if notified up until 4pm the day prior to your appointment. If changes to the service type are requested following this cut-off, Flinders Pet Pty Ltd reserve the right to not accept the change and cancel the booking or charge for the service with the higher value. Examples are as follows:

2.4.1             Example 1

You have made an appointment for a wash and dry only. When you arrive for the appointment, you request a full groom to be undertaken. It will be at the decision of Flinders Pet Pty Ltd if the upgraded service is accepted. This is subject to time/availability and staffing on the day. If the upgrade is accepted, you will be charged for the more expensive service. If the upgrade is not accepted, you will be required to maintain your appointment as booked. If you decide not to go ahead with your booking, you will be subject to our cancelation fee.

2.4.2             Example 2

You have made an appointment for a full groom. When you arrive for the appointment, you request a downgrade to a wash and dry only. Downgrades are always accepted however you will be charged for the original service booked (in this case the full groom).

If you decide not to go ahead with your booking, you will be subject to our cancelation fee.

2.5            Late Arrival

Appointments are timed to ensure all our clients receive a high standard of service, and to ensure our Staff have adequate time to complete the work required within their rostered work times.

If you are running late for your appointment, please contact us via phone call to +61 487 901 463 as early as possible and prior to the booked appointment time.

Clients who are more than 15 minutes late may be charged a ‘late fee’ or in some cases have their appointment cancelled. Appointments cancelled due to late arrival are subject to our Cancelation fee.

2.6            ‘No-show’ / Failure to Attend Appointment

In the event you fail to attend your booked appointment and you have not met the requirements of accepted cancelation methods outlined in clause 2.3 you will be subject to our cancellation fee as outlined in clause 3.1.

3           Fees and Charges

3.1            Service Fee

Our service fees are displayed in store or available on request.

Flinders Pet Pty Ltd reserves the right to review and amend our service fees at any time.

Where bookings are made in advance, service fees will be charged at the current rate at the date/time of the appointment, not at the rate at the time of booking the appointment. For example, if a booking was made in January for an appointment in July, the service fee will be the applicable fee as at July, not the fee applicable in January.

Quotations for service fees at the time of booking are an estimates only. Service fees may be subject to change under the following circumstances:

• The service fee rate has changed since the time of booking,
• The size of the dog differs than the size described by the owner e.g. at the time of the booking the owner indicates their dog is <10kg and is quoted a small dog fee. When attending the appointment, the dog is weighed and identified as being between 10-15kg. The service fee will be amended to be a ‘medium dog’ service fee,
• The groom requires additional attention as a result of matting, aggression, additional cleaning, late fees and or a style or service upgrade request.

3.2            Cancellation fee

A cancellation fee of 100% of the amount for the booked service is applicable when:

• An appointment is cancelled after 4pm on the day prior to the appointment,
• A cancellation request is made in any other method other than those specified in clause 2.3,
• You fail to attend the appointment at the booked time/date as outlined in clause 2.6,
• You decide not to go through with the appointment on arrival at the salon for any reason.

3.2.1             Cancellation fee payment

Payment of the cancellation fee is due by 4pm of the date of your appointment. Payment can be made in person at our store, or via electronic payment.

Where the cancellation fee is not paid the following will occur:

• You may be sent a reminder notice via SMS,
• A note will be added to your client file for overdue amount owing,
• You will need to pay all outstanding fees and charges prior to having a new appointment accepted,
• Where the amount owing is more than $100 and is not paid within a 2-month period from the appointment date, Flinders Pet Pty Ltd reserves the right to seek the services of a collection agency,
• Where a collection agency is engaged, the amount owing will be for the unpaid service fees plus any costs associated with engagement of the collection agency,
• Flinders Pet Pty Ltd may cancel all/any future bookings you have in our system.

3.3            Late fee

A late fee of $15 per 15min intervals may be charged subject to clause 2.5. Late fees are charged at the completion of the service in addition to the service fee and calculated as follows:

• Late 0-15mins = no late fee
• Late 16-30mins = $15 late fee
• Late 31-45mins = $30 late fee
• Late 46mins+ will result in the appointment being cancelled and subject to our cancelation fee under clause 3.1.

3.4            Cleaning Fee

It is the responsibility of the dog owner to ensure their dog is toileted prior to attending their appointment. In the event the dog toilets within our facility a cleaning fee of $20 may be charged.

3.5            Aggression Fee

Where a dogs behaviour results in the groom taking longer than required or needs more than one staff member in attendance to complete safely, an aggression fee of $20 per 15min increment may be applied.

Please also refer to the section on dog behaviour below.

3.6            Matting Fee

Where removal of matted coat adds to the overall duration of the groom, a matting fee may be charged as follows:

• Matting removal taking 0-15mins = no additional fee
• Matting removal taking 16+minutes = $20 per additional 15mins needed

Please also refer to the section on Matting below.

3.7            Payment Terms

Full payment is due at the time of service (typically upon pick-up) unless alternative arrangements have been made in advance. We accept cash or payment via credit/debit cards.

It is the dog owner’s responsibility to ensure adequate funds are available to pay for the completed services on the day of the service.

3.8            Surcharges

At the discretion of Flinders Pet Pty Ltd, surcharges may be applied for grooming on Saturdays, Sundays and/or public holidays.

4           General Procedures and Grooming

4.1            Conditions of entry

All dogs must be on lead when entering our premises.

Please ensure you dog is toileted prior to entering the premises (fees may apply where dog’s toilet within the store).

Dogs with fleas will be refused service and will be required to leave the premises immediately. Dogs found to have fleas during the grooming process will be subjected to a flea rinse (fees apply).

All dogs attending our service must be fully up to date with all vaccinations and be in good health (not suffering for potential transferable illness or disease).

Bitches on heat or nursing puppies or pregnant will be refused service.

Dogs recovering from medical treatment, such as desexing, must be cleared by a qualified vet prior to attending our grooming service.

4.2            Grooming

4.2.1             Confirmation of service

On arrival a member of staff will ask questions regarding your expectations of the groom, your dog’s current condition, allergies, and behavioural tendencies.

This is your opportunity to let us know how you would like your dog to be groomed and if there is anything we should be aware of.

Please appreciate we have hundreds of dogs attending our service and multiple staff on rotation. Commenting ‘same as last time’ does not guarantee your dog will be groomed exactly as the previous groom.

4.2.2             Products

We use premium salon quality shampoo, conditioner, detangling spray, and deodorisers at our salon.

The brands and ingredients of these products may change from appointment to appointment. We will happily let you know on request what products we are using.

It is the dog owner’s responsibility to provide medicated or specialist products if required as under veterinary advice.

4.3            Collection

On request we will provide an estimate of the time it may take to groom your dog. Please note this is a rough estimate based on perfect conditions. There are several factors which may change the time it takes to complete you dogs groom including but not limited to the following:

• The time you arrive for your service,
• The condition of your dog’s coat on arrival,
• The type of groom you request (sometimes keeping the dogs coat longer can take longer than a full clip),
• Your dog’s behaviour and willingness to be groomed,
• The size of your dog,
• The number of customers we have entering the store requiring assistance,
• The availability of staff,
• The time it takes to complete other dogs prior to you dogs’ appointment.

We will notify you via a SMS or phone call when you dog is ready for collection.

Please to not arrive at the salon to collect your dog if we have not contacted you as this can result in:

• Additional stress for your dog while its being groomed,
• A change in your dog’s behaviour if they know you are nearby (in some cases can result in a safety risk for the dog and the groomer),
• Stress/Pressure on the groomer to rush the groom which may affect the quality of the groom and can be a safety risk for the dog and the groomer.

 

If you are concerned the groom is taking longer than expected and/or you would like an update, please feel free to call us at the store, we will be happy to let you know how things are travelling.

Once you have been contacted to let you know your dog is ready for collection, we kindly ask that you collect your dog within 30mins. We have limited space at the salon and may have other dogs arriving for grooming once your dogs finished. Fees may apply if it takes longer than 30mins for your dog to be collected from our premises.

4.4            Containment

While at our salon, we have the right to use containment methods to ensure the safety of your dog and our staff.

When not being groomed all dogs will be placed in individual crates which are designed for dogs. This is to ensure there are no behavioural issues with other dogs, prevent trips/falls for our staff, and minimise the risk of transferable illnesses between dogs.

When being groomed, all dogs will be restrained using a slip style tether and a belly band. This is to ensure your dog does not jump off the raised grooming equipment or move suddenly when the groomer is trimming with sharp tools such as scissors and clippers.

When a dog shows signs of aggression such as biting, thrashing, or pawing, additional tethers and or the use of a muzzle may be used. Muzzles are used as a last resort and only for short periods of time to ensure safety to both the dog and our staff.

We do not sedate dogs at our salon under any circumstances.

4.5            Matting/Knots

At Flinders Pet we will not subject dogs to the painful process of de-matting.

Removing large sections of matting from your dog by any means other than shaving can cause pain, irritation, and emotional distress to your dog.

Your dog will be assessed for matting on arrival and at the commencement of the grooming process. It is our policy to ‘re-set’ your dogs coat by shaving or cutting the matted areas off rather than subjecting them to a painful and distressing process.

To avoid matting on your dog’s coat we recommend having your dog groomed every 4-6 weeks with regular brushing and maintenance in-between.

4.6            Behaviour/Aggression

It is the dog owner’s responsibility to inform staff on arrival of any known behavioural issues of your dog. Do not assume that informing is at a previous appointment is enough, we ask that you confirm this on every occasion.

Flinders Pet reserves the right to cancel the groom at any time should the dog’s behaviour result in risk or actual injury to staff, other animals in our care or themselves. We reserve the right to charge for work already completed.

Flinders Pet reserves the right to cancel any future appointments made if the dog becomes aggressive and is a risk to themselves, staff, and others while in our care.

5           Liability

By leaving your dog in the care of Flinders Pet Services to agree to all terms and conditions within this document.

Flinders Pet Services will exercise reasonable care and precautions to ensure the safety and security of your dog and their belongings. However, we are not liable for any loss, damage, theft, or injury that may occur during your dog's stay.

You agree to indemnify and hold harmless Flinders Pet Services and its employees from any claims, demands, losses, liabilities, or expenses arising out of your use of our Services.

You agree to be solely responsible for any and all acts or behaviour of your dog while it is in the Flinders Pet Services’ care and hereby indemnifies the Business and shall keep the Business indemnified to the full extent permitted by law for any action of the animal which apart from this indemnity may have created any liability on the Business. The Owner shall be responsible for any loss or damage to any of the Business property and accepts that the Owner of the pet will be liable for any damages caused.

Under no circumstances will the Business, or its employees or agents, be held responsible for Canine Influenza, injury, death, loss or damage of any kind whatsoever that may occur to any animal while in the control of the Business.

6           Data and Social Media

Flinders Pet collects data from all clients to improve and enhance our service. This data is the property of Flinders Pet Pty Ltd and may be sold or used by a 3^rd party at the discretion of Flinders Pet Pty Ltd.

We reserve the right to take photographs of your dog while on our premises and use these photos for training and improvement, marketing, and advertising. The photographs and videos taken by us are the property of Flinders Pet Pty Ltd and subject to copyright laws.

7           Miscellaneous

We do not tolerate any form of abuse, harassment, threatening, rude or disrespectful behaviour towards any of our owners, staff, and clients. We reserve the right to refuse service and take necessary steps with the police should we require.

Whilst we do our best to ensure your dog is groomed as you have requested and at a high standard, unfortunately sometimes certain factors can interfere with the designed outcome.

In the rare event that you are not satisfied with how your dog has been groomed we request to contact the store and speak to a staff member within 24 hours of the completion of the service.

8          Privacy Policy

We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our Services, you consent to the collection, use, and storage of your personal information as outlined in our Privacy Policy.

All photographic images or digital recordings taken of the facility, dogs and staff, together with their prints and their copyrights therein are the property of Flinders Pet Services. You understand and agree that you have no further rights to the material, including moral rights and the copyright, and that all material becomes the sole ownership of Flinders Pet Services.

9          Amendments

Flinders Pet Services reserves the right to modify or amend this Agreement at any time. Any changes will be effective as per the effective date at the top of this document.

 

 

 

 

Flinders Pet Pty Ltd - Terms of Service - Daycare

Effective Date: 7th October 2024

Please read these Terms of Service ("Agreement") carefully before using the services provided by Flinders Pet Services ("Flinders Pet Services," "we," or "us"). By accessing or using our dog daycare and dog boarding services ("Services"), you agree to be bound by the terms and conditions outlined in this Agreement. If you do not agree to these terms, you may not use our Services.

1. Services

Dog Daycare: Flinders Pet Services offers a dog daycare facility where your dog can socialize, exercise, and interact with other dogs in a supervised and safe environment.

Additional selective services: On request we can provide additional services such as transport, walking and grooming.

2. Reservations and Bookings

To utilise our Services, you must make a reservation in advance. Reservations can be made by contacting us via phone, email, or through our website.

Booking confirmations are subject to availability. We recommend making reservations well in advance, especially during peak seasons.

For dog boarding, details regarding payment will be provided during the booking process.

All payments are to made in full on the day of the service.

3. Pet Requirements

All dogs must be up-to-date on vaccinations.

A copy of your dog’s vaccination records are to be provided prior to your dog attending our service.

Any bookings made for a dog with no vaccination record or an expired record will not be accepted/cancelled.

All dogs must wear a collar with identification which includes their name and a contact phone number. Dog’s not wearing a collar with identification will be refused entry onto the premises.

Dog harnesses with their name on them are not a substitute for a collar with identification.

All dogs must be brought onto the premises on lead. Any dogs brought onto the premises without a lead will be refused entry.

All dogs must be up-to-date with worming, flea and tick prevention treatments. It is the dog owner’s responsibility to inform us if the dog is not treated.

Dogs must be in good health and free from any contagious illnesses or parasites.

Any dogs found to be unwell with illness and/or parasites will be isolated immediately and the owner must collect them without delay. Cleaning fees may apply.

Dogs displaying aggressive behavior or posing a threat to the safety of other dogs or staff may not be permitted to use our Services. It is the dog owner’s responsibility to inform us if the dog has a history of aggressive or threatening behavior. We reserve the right to refuse or terminate a booking at anytime should the dog display such behavior.

Dogs attending our services must be desexed if they are over the age of 6 months.

It is the dog owner’s responsibility to inform us if their dog is not desexed. We reserve the right to refuse or terminate a booking if the dog is not desexed.

All dogs must be generally well behaved with basic training skills. Dogs showing signs of nuisance behavior such as but not limited to, barking, resource guarding, aggressive play, antisocial behavior, excess marking or poor toileting behavior, and damage to property will not be accepted to the service. It is the dog owner’s responsibility at the time of booking to notify us if their dog has a history with such behaviors. We reserve the right to terminate a booking at any time should the dog begin to demonstrate any such nuisance behaviors.

The Owner declares that their dog utilising our services is registered with their local council and are booked in as the breed they are registered as.

It is your responsibility to inform Flinders Pet Services of any known allergies or intolerances your dog has. It is your responsibility to ensure any medication required to manage symptoms resulting from such allergies and/or intolerances is supplied in an adequate quantity for the duration of the stay. All medication is to be clearly labelled with the dog’s name and instructions on qty, time and method of administrating the medication.

It is your responsibility to inform Flinders Pet Services of any known medical conditions your dog has. It is your responsibility to ensure any medication required to manage such conditions is supplied in an adequate quantity for the duration of the stay. All medication is to be clearly labelled with the dog’s name and instructions on qty, time and method of administrating the medication.

4. Pet Care

We reserve the right to refuse entry of any animal at its sole discretion. If during the visit the Business considers your dog to be unwell and/or infectious, your dog will be isolated and you, and/or your secondary contact, will be notified immediately. Your dog will remain isolated until collection is arranged.

We will make reasonable efforts to ensure the safety, well-being, and comfort of your dog during their stay. However, we cannot be held responsible for any unforeseen accidents, injuries, or illnesses that may occur.

You authorise Flinders Pet Services to seek veterinary care for your dog in the event of illness or injury during their stay. All veterinary expenses incurred will be your responsibility.

You agree to provide accurate and detailed information regarding your dog's health, behavior, and any specific requirements during the booking process. This information is crucial to ensure the proper care and safety of your dog.

5. Payment and Cancellation

Payment for Services rendered must be made in accordance with the reservations and bookings section of this document.

For daycare, cancellations are to be made no later than 24 hours prior to the commencement of the service. Where a cancellation is made within 24 hours of the service, the owner will receive a warning on the first instance. Should a late cancelation occur additional times, the owner will be asked to make payment for daycare services in advance and will not be eligible for refund for cancellations within 24 hours of the service commencement or may be refused service.

Termination, cancelation or shortening in duration of services once commenced will not be refunded in any capacity.

6. Liability

By leaving your dog in the care of Flinders Pet Services to agree to all terms and conditions within this document.

Flinders Pet Services will exercise reasonable care and precautions to ensure the safety and security of your dog and their belongings. However, we are not liable for any loss, damage, theft, or injury that may occur during your dog's stay.

You agree to indemnify and hold harmless Flinders Pet Services and its employees from any claims, demands, losses, liabilities, or expenses arising out of your use of our Services.

You agree to be solely responsible for any and all acts or behaviour of your dog while it is in the Flinders Pet Services’ care and hereby indemnifies the Business and shall keep the Business indemnified to the full extent permitted by law for any action of the animal which apart from this indemnity may have created any liability on the Business. The Owner shall be responsible for any loss or damage to any of the Business property and accepts that the Owner of the pet will be liable for any damages caused.

Under no circumstances will the Business, or its employees or agents, be held responsible for Canine Influenza, injury, death, loss or damage of any kind whatsoever that may occur to any animal while in the control of the Business.

7. Privacy Policy

We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our Services, you consent to the collection, use, and storage of your personal information as outlined in our Privacy Policy.

All photographic images or digital recordings taken of the facility, dogs and staff, together with their prints and their copyrights therein are the property of Flinders Pet Services. You understand and agree that you have no further rights to the material, including moral rights and the copyright, and that all material becomes the sole ownership of Flinders Pet Services.

8. Amendments

Flinders Pet Services reserves the right to modify or amend this Agreement at any time. Any changes will be effective as per the effective date at the top of this document.

Flinders Pet Pty Ltd – Returns and Refunds Policy

Effective Date: 7th October 2024

Please read these Terms of Service ("Agreement") carefully before using the services provided by Flinders Pet Services ("Flinders Pet Services," "we," or "us"). By accessing or using our dog daycare and dog boarding services ("Services"), you agree to be bound by the terms and conditions outlined in this Agreement. If you do not agree to these terms, you may not use our Services.

 

Choosing the right product

When choosing the right product to buy, whether it be online or in our physical stores, it is the responsibility of the purchaser to ensure what they are buying is the right type, size and product for them.

Whilst staff may assist in store with the decision making process, and our online products have descriptions to help you make your decision. The responsibility lies with the purchaser.

When paying for a product, the purchaser agrees to this policy.

Below is our returns and refund policy for different situations

1. You purchased an item but have changed your mind.

Unfortunately, Flinders Pet Pty Ltd do not offer returns or refunds for change of mind.

 

2. You purchased an item as a gift for someone but they don’t want it, or its not the size or style they want.

Unfortunately, Flinders Pet Pty Ltd do not offer returns or refunds for change of mind.

Please see item three below for incorrect sizing.

 

3. You purchased a product but it was the wrong size and you need to change it.

We strongly recommend clients check the measurements of products before purchasing.

 

Items which have had the tags removed, have been worn/used for longer than the time needed to check sizing, or were purchased longer than 30days prior will not be accepted for return or refund.

 

If the item was purchased within 30days, still has all tags on, has not been worn/used and is in new condition, it is at the discretion of the Flinders Pet Staff to offer a store credit for the same amount.

 

Please note, some items vary in price according to size.

If the item being returned is of lesser value to the item being replaced, it is the customers responsibility to pay the outstanding amount.

If the item being returned is of greater value to the item being replaced, the difference in amount will be given as store credit only.

 

There are no guarantees items of the required size will be in stock at the time of return.

If the required size is not in stock, the customer may use the store credit to purchase a different item.

Where an item is being returned via post. Any postage costs (including the postage of the replacement item) is to be worn by the customer.

 

Flinders Pet Pty Ltd is under no obligation to provide a refund or credit for items returned by post which do not meet the condition requirements above.

 

4. You purchase a product but discover it is faulty.

At Flinders Pet we take great pride in the quality and function of our products. If our product didn’t meet your expectations, we would love to hear from you so we can help find a solution as well as improve our products going forward. Please email us at shop@flinderspet.com.au and include your order number, full name and delivery address, along with photos of the faulty product. 

 

5. You purchased an item online but the order was incorrect when you received it.

Oops, we are so sorry this happened. Please email us straight away at shop@flinderspet.com.au and we will look to rectify the issue as soon as possible. To help us do so, please include your order number, Full name and full delivery address. 

We are committed to respecting your privacy. Our Privacy Policy set how we collect, use, store and disclose your personal information.

You may contact us at any time by writing to us at admin@flinderspet.com.au.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.

We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

What kind of information do we collect?

Personal information we collect includes information such as your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.

Other information we may collect includes:

• Your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information
• Details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries
• Any additional information relating to you that you provide to us directly through our or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information
• Information you provide to us through customer surveys
• Any other personal information that may be required in order to facilitate your dealings with us.

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

• Register on our website
• Communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites
• Interact with our sites, services, content and advertising

Why do we collect, use and disclose personal information?

• To enable you to access and use our website and services;
• To operate, protect, improve and optimise our website and services, business and our user experience, such as to perform analytics, conduct research for advertising and marketing purposes;
• To send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
• To send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
• To administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
• To comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

Do we use your personal information for marketing?

We and/or our carefully selected business partners may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act.

You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g. an unsubscribe link).

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this privacy policy to:

• Our employees;
• Third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
• Professional advisers, dealers and agents;
• Payment systems operators (e.g. merchants receiving card payments);
• Our existing or potential agents, business partners or partners;
• Our sponsors or promoters of any competition that we conduct via our services;
• Anyone to whom our assets or businesses (or any part of them) are transferred;
• Specific third parties authorised by you to receive information held by us; and/or
• Other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Disclosure of personal information outside Australia

We may also disclose your personal information to recipients that are located outside of Australia, including to cloud providers, website hosting companies and website developer companies located outside of Australia.

We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

How do we protect your personal information?

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we have measures in place to manage security risks such as encryption and auditing and monitoring of internal staff access to personal information. However, we cannot guarantee the security of your personal information.

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint.

How we will handle a complaint

We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us by admin@flinderspet.com.au

 

Effective Date: 15th June 2023