Returns and refund policy

Returns and refund policy

Have you changed your mind? 

When an order is placed, it is assigned to our dispatch team. When your order is dispatched, you will receive a confirmation email, and in some circumstances, you will receive a tracking number. 

Prior to receiving you dispatch confirmation, if you wish to amend or cancel your order, you may so do (free of charge) by emailing us at Your email should include your order confirmation number and details regarding what you would like to change about your order. 

Once your order has been shipped, you may return your product in full within 30 days for a refund so long as: 

  1. All products being returned are unused, unopened and in the same condition you received them. 
  2. You agree to pay for return shipping costs. 
  3. The items are returned within 30 days of purchase. 
  4. Where your request the item be swapped for an alternate item of the same value e.g. a different size, you agree this will be subject to stock availability and all shipping costs for sending the exchanged product are to be paid by the customer prior to shipping of goods. 

        When products are returned for a refund, if it meets the above criteria, we will endeavour to process your refund as soon as possible. Please allow 30 days for funds to be processed. 

        Did you receive the incorrect product or was there items missing from your order? 

        Oops, we are so sorry this happened. Please email us straight away at and we will look to rectify the issue as soon as possible. To help us do so, please include your order number, Full name and full delivery address. 

        Are you concerned about quality? 

        At Flinders Pet we take great pride in the quality and function of our products. If our product didn’t meet your expectations, we would love to hear from you so we can help find a solution as well as improve our products going forward. Please email us at and include your order number, full name and delivery address, along with photos of the faulty product. 

        Policy Effective Date: 7th July 2023